Reference

Terms and Conditions That Cover Your 789e Account

These Terms and Conditions set out what you agree to when you open and use a 789e account — from how deposits via GCash, Maya, and InstaPay are handled, to how we manage your account data and what happens if a dispute arises.

Account eligibility rulesGCash, Maya, InstaPay wallet termsWithdrawal and payout conditionsAccount suspension policyDispute resolution process
789e Terms and Conditions That Cover Your 789e Account
HOW WE PROTECT YOU

Account Security and Your Rights Under These Terms

We handle your account data and transaction records with care. Your login credentials, wallet details, and game history are stored under industry-standard encryption. You have the right to request a copy of the personal data we hold on your account, and you can ask us to correct any information that is wrong. These rights sit alongside the obligations you take on when you accept these terms — including keeping your login details secure and ensuring your GCash, Maya, or InstaPay wallet is registered in your name.

Data Retention

We keep your account and transaction records for as long as required under applicable Philippine regulations. You can request a data summary through your account settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — 789e support will never ask for it.

Correction Requests

If your name, registered mobile number, or linked e-wallet details need updating, contact support with a valid ID. Changes to wallet ownership require re-verification before withdrawals resume.

Terms Change Notice

When we revise these Terms and Conditions, we send advance notice to your registered email. You can review the updated version in the legal section of your account before the effective date.

REACH OUR TEAM

Contact Us About These Terms

If any part of these Terms and Conditions is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is here to help. You can reach us through live chat directly inside your account dashboard, by email at the address listed in your account settings, or via our Philippines-based messaging channel. We aim to respond to all terms-related queries as promptly as our team allows.

Live Chat Open your account dashboard and tap the chat icon to connect with a support agent who can walk you through any terms question in real time.
Email Support Send a detailed message to the support email shown in your account settings. Include your registered GCash or Maya number so we can locate your account quickly.
Account Help Centre Check the Help section inside your 789e account for published answers on common terms queries, withdrawal conditions, and account eligibility rules.

Common Questions About 789e Terms and Conditions

These are the questions we receive most often about how our Terms and Conditions work in practice — from account eligibility to wallet rules and what to do if you disagree with a decision on your account.

They apply to anyone who opens or uses a 789e account. Access is available where local Philippine law permits and is limited to eligible players only. Creating an account means you have accepted these terms in full.

No. Deposits via GCash, Maya, or InstaPay must come from a wallet registered in your own name. Third-party funding is a breach of these terms and may lead to your account being restricted pending review.

We send advance notice to your registered email address before any changes take effect. If you continue using your account after that notice period, you are treated as having accepted the revised terms.

Contact our support team via live chat or the email in your account settings. Include your account details and a clear description of the issue. We review all disputes in line with the process set out in these terms.

Yes. We may suspend or close an account if we believe these terms have been breached — for example, if identity verification is incomplete or if a wallet used for deposits cannot be confirmed as yours.

Submit a data request through your account settings or by emailing the address listed there. We will provide a summary of the personal data and transaction records we hold, in line with applicable Philippine regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.