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Know Where You Stand With 789e

These terms set out what you agree to when you access 789e, and what we commit to in return. Access to our platform is available where local law permits and to eligible players only — Philippines-based accounts are subject to local regulations and the…

Account eligibility rulesData and privacy termsCookie and tracking policyLive dealer tables and bingo
789e Know Where You Stand With 789e
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We handle account and transaction data with clear retention limits and no unnecessary sharing with third parties. Security measures on your account include two-factor verification at login, OTP confirmation for withdrawals to GCash, Maya, or InstaPay, and session timeout on inactive mobile sessions. Cookies on 789e track session state and lobby preferences only — you can adjust cookie settings through your browser at any time without losing account access.

Data Retention

We keep your account data only as long as your account is active or as required by applicable Philippine law. You can request a copy or deletion through our email support channel.

Cookie Policy

Session and preference cookies are used to keep you logged in and to remember your lobby view. No third-party advertising cookies are placed without your consent via the cookie banner.

Account Security

OTP verification is required when you link a new GCash or Maya wallet, and again when you initiate an InstaPay withdrawal — this step protects your funds at each payout request.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit the request through email support with your account details and we will confirm receipt in writing.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If any clause in our terms is unclear, or you want to exercise a right — such as requesting your data or querying an account decision — contact us directly. Our support team handles policy questions through the channels below, and we aim to respond to formal legal or data requests within a reasonable period as required under applicable rules.

Team online

Live Chat

Start a live chat session from your account dashboard for account-level legal queries. Available during our published support hours; response times are shown at the chat window.

Email Support

Send formal data access or account-rights requests by email. Include your registered account name and the specific clause or right you are raising so we can route it correctly.

In-App Help

Open the Help section from the mobile lobby or desktop account menu. Select the Legal or Account category to submit a query directly tied to your account record.

Common Legal and Policy Questions

These are the questions we hear most often about account eligibility, data rights, cookies, and how our terms apply to Philippines players. If yours is not listed here, our live chat or email channel will connect you to someone who can help.

Eligibility depends on local law in the Philippines. You must meet the age and residency criteria confirmed during account registration. Where local law restricts access, the platform is not available.

We collect the information you provide at registration — name, contact details, and the payment method you link, such as your GCash or Maya number. This data is used to operate your account and verify transactions.

Yes. Send a written request to our support email with your registered account name. We will confirm receipt and provide the data within the timeframe required by applicable rules.

Cookies maintain your login session and save lobby preferences like your last game category. You can block or clear cookies through your browser settings; doing so may require you to log in again each visit.

After account closure, we retain your data only for the period required by Philippine law and our fraud-prevention obligations. After that period, the data is deleted from active records.

Our account terms apply equally to all payment methods. GCash, Maya, and InstaPay each have their own provider terms as well — both sets apply to any deposit or withdrawal you make through those rails.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.